ORBIT

COVID-19

Member Information Regarding COVID-19

The North Carolina Retirement Systems Division (RSD) takes the COVID-19 outbreak very seriously and are implementing measures to protect our members, RSD staff, stakeholders and the public.

The Department of State Treasurer (DST) building is currently closed to visitors. We continue to process retirements, documents and payments and are here to serve members through enhanced email support and by phone (limited staff). While our office is not accepting visitors or drop-off paperwork, members can still submit forms and documents by:
    •  email - nc.retirement@nctreasurer.com
    •  fax - 919-855-5800
    •  mail - Department of State Treasurer, Retirement Systems Division, 3200 Atlantic Avenue, Raleigh NC 27604

We are still working to support you during this time and available to address questions.

  • Our Retirement Benefit Counselors are available for virtual one-on-ones and enhanced support will be available through email and phone (limited staff) support.
  • We strongly encourage members to login to ORBIT to access tools and resources for active members and retirees. You can access these digital resources 24/7 on our website and from your secure ORBIT account, where you can view service, update beneficiaries, perform calculations, retire online, and view transactions. You can also send a secure message to our counselors. If you haven't set up your account for online access to ORBIT, click here.

Updates

  • As of May 22, live phone assistance is available from 8a to 4p M-F, closed for a one-hour lunch 11.30a-to 12.30p.  The Retirement Systems Division is not currently seeing walk-in visitors. We continue to schedule retirement virtual and phone counselling sessions for members within 18 months of retirement. Response to all emails and correspondence is ongoing, with incoming and outgoing mail running on a limited schedule.  It is still recommended to send a secure email through your ORBIT account.

  • If you are an active employee or retiree, the best and most secure way to request support is through your ORBIT account. Login to ORBIT (ORBIT.myNCRetirement.com) and click on the Reach a Counselor Tab. From here you will be able to select your topic and send your message. By contacting us through your secure account, you are already verified and we will be able to respond to your request sooner.

    • If you cannot access your ORBIT account, you can reach a Member Services counselor by sending an email to nc.retirement@nctreasurer.com. If you do send a request from your personal email address, please do not send duplicate emails. We are working through emails during this busy time of year and will reply as soon as possible. 

      • PLEASE NOTE: If we need to contact you by phone, the number will display as 877-627-3287.  

  • We are continuing business-as-usual and processing applications, documents and payments. Retiree payments will continue to be made on time.  Click here for more information on Retiree payments.

  • As a reminder, stimulus payments are related to the federal CARES Act. For more information on this federal program, click here. (4/9/20)

  • Due to the COVID-19 outbreak, we have extended the deadline for your 2019 Statement of Income form. Please complete the form and return it to us no later than Monday, June 1. For FAQs on SOI, please click here.

  • Incoming and outgoing mail is running a limited weekly schedule on Mondays, Wednesdays and Fridays.

  • In an effort to follow current government recommendations, we have limited staff on site and are no longer meeting with walk-in visitors. We will continue to deliver business-as-usual services and payments. We encourage all of our members to use the digital tools and resources available on myNCRetirement.com.

  • All in-person conferences through the end of June have been cancelled. Registrants, employers and venues have been contacted and we encourage registration for on-demand webinar series located at myNCRetirement.com.

We continue to monitor the situation and will keep you updated as this evolving situation unfolds.

Consult these additional resources for current developments:

 

Frequently Asked Questions

I have applied for retirement. What happens now?

I have applied for retirement. What happens now?

Please know that we are continuing ‘business-as-usual’ and processing applications, documents and payments. If you are currently in process, we may experience some delays in receiving required or supporting documentation from your employer. In this case, it may delay.

How do I track the status of my refund?

How do I track the status of my refund?

For your convenience, you can track the status of your refund by doing one of the following:

  • Call 877-627-3287, select option 2, then option 2 again. Select 1 to sign in with your member ID and last four digits of your Social Security number. If you don’t have your member ID, select option 2 to enter the last four of your Social Security number, date of birth and zip code. You will then hear a message providing you with a status of your refund.
  • Or, you can log into your ORBIT Account and click on Track Recent Request.
  • Otherwise, your request requires member verification. You may log into your ORBIT account and select Reach a Counselor to request account information or send an email to nc.retirement@nctreasurer.com with your full name, date of birth, last four of your social security number or your member ID for retirement.

CARES Act Frequently Asked Questions

What is the CARES Act?

What is the CARES Act?

The CARES Act (Coronavirus Aid, Relief, and Economic Security Act) is a stimulus package enacted by the federal government on March 27, 2020, and offers a variety of relief programs for Americans, such as cash payments, temporary federal student loan relief, and expanded unemployment benefits.

There are also provisions available related to retirement plans, like the NC 401(k), NC 457 Plans and the NC 403(b) Program, for those impacted by COVID-19.

The provisions of the CARES Act regarding distributions and loans from the NC Supplemental Retirement Plans have been implemented by the Department of State Treasurer and the Supplemental Retirement Plans Board of Trustees. 

For more information on this federal program, click here.

Which NC retirement plans are covered by the CARES Act?

Which NC retirement plans are covered by the CARES Act?

The relief provisions of the CARES Act related to retirement plans include the NC 401(k) Plan, the NC 457 Plan, and the NC 403(b) Program. The Department of State Treasurer and the Supplemental Retirement Board of Trustees have adopted the special distribution and loan provisions in the CARES Act for the NC 401(k) and NC 457 Plans, which are sponsored by the State of North Carolina. The special distribution and loan provisions apply to the NC 403(b) Program only to the extent that the school district or community college that sponsors your 403(b) plan has adopted the provisions. 

Your North Carolina pension benefit (e.g., TSERS, LGERS), funded by the 6 percent that you contribute each pay period along with significant contributions by your employer and investment returns, is not impacted by the CARES Act. (see note below) 

You can visit NCPlans.prudential.com to view your NC 401(k), NC 457 and/or NC 403(b) Program account, tools and to learn more about the CARES Act, market volatility, and how to manage retirement accounts. If you’d like to talk to a representative or have any other questions on the CARES Act relief programs, call 866-NCPlans (866-627-5267). Please mention CARES Act when prompted. 

Representatives are available to assist you Monday–Friday, from 8 a.m.– 9 p.m. ET. 

NOTE: If you are NOT actively employed with an employer that participates in one of the NC pension plans, then you may apply for a refund of your contributions, but you will lose the associated retirement service credit, pension benefits and health coverage eligibility, if applicable. Click here for information on refunds.

Am I eligible for a special distribution or loan from my retirement plan under the CARES Act?

Am I eligible for a special distribution or loan from my retirement plan under the CARES Act?

You are eligible for a special distribution or loan only if you meet one of the following requirements in the CARES Act: 

  • You, your spouse or your dependent (as defined in section 152 of the Internal Revenue Code of 1986) is diagnosed with COVID-19 or with the virus SARS-CoV-2, by a test approved by the Centers for Disease Control and Prevention;

OR

  • Due to COVID-19 or the virus SARS-CoV-2, you have personally experienced adverse financial consequences as a result of being quarantined, furloughed, or laid off; a reduction in your work hours; or an inability to work due to lack of childcare; or the closure or reduction in hours of a business that you own or operate. This does not include financial distress suffered by a spouse or dependent.

The Department of State Treasurer and the Supplemental Retirement Board of Trustees have adopted the special distribution and loan provisions in the CARES Act for the NC 401(k) and NC 457 Plans, which are sponsored by the State of North Carolina. The special distribution and loan provisions apply to the NC 403(b) Program only to the extent that the school district or community college that sponsors your 403(b) plan has adopted the provisions. 

You can visit NCPlans.prudential.com to view your NC 401(k), NC 457 and/or NC 403(b) Program account, tools and to learn more about the CARES Act, market volatility, and how to manage retirement accounts. 

If you’d like to talk to a representative or have any other questions on the CARES Act relief programs, call 866-NCPlans (866-627-5267). Please mention CARES Act when prompted.  

Representatives are available to assist you Monday–Friday, from 8 a.m.– 9 p.m. ET. 

I qualify under the CARES Act for coronavirus-related distribution or loan from my retirement plan. What do I need to do?

I qualify under the CARES Act for coronavirus-related distribution or loan from my retirement plan. What do I need to do?

Please note that you are eligible for a special distribution or loan only if you meet one of the following requirements in the CARES Act: 

  • You, your spouse or your dependent (as defined in section 152 of the Internal Revenue Code of 1986) is diagnosed with COVID-19 or with the virus SARS-CoV-2, by a test approved by the Centers for Disease Control and Prevention;

OR

  • Due to COVID-19 or the virus SARS-CoV-2, you have personally experienced adverse financial consequences as a result of being quarantined, furloughed, or laid off; a reduction in your work hours; or an inability to work due to lack of childcare; or the closure or reduction in hours of a business that you own or operate. This does not include financial distress suffered by a spouse or dependent.

If you meet one of the requirements above and would like to access funds in your NC 401(k) or NC 457 Plans under the CARES Act provisions you can speak to a representative about the CARES Act relief program by calling 866-NCPlans (866-627-5267). Please mention CARES Act when prompted. On the call, you will be asked to certify that you meet one of requirements listed above. 

Representatives are available to assist you Monday–Friday, from 8 a.m.– 9 p.m. ET. 

You can visit NCPlans.prudential.com to view your NC 401(k), NC 457 and/or NC 403(b) Program account, tools and to learn more about the CARES Act, market volatility, and how to manage retirement accounts.  

I have more questions about the CARES Act

I have more questions about the CARES Act

You can speak to a representative about the CARES Act relief program by calling 866-NCPlans (866-627-5267). Please mention CARES Act when prompted.  

Representatives are available to assist you Monday–Friday, from 8 a.m.– 9 p.m. ET. 

You can visit NCPlans.prudential.com to view your NC 401(k), NC 457 and/or NC 403(b) Program account, tools and to learn more about the CARES Act, market volatility, and how to manage retirement accounts. 

What types of special distributions and loans are available from the NC Supplemental Retirement Plans under the CARES Act?

What types of special distributions and loans are available from the NC Supplemental Retirement Plans under the CARES Act?

Distributions

Coronavirus-related distributions (“CRDs”) up to $100,000 are available to qualifying participants n the NC 401(k) and NC 457 Plans, regardless of whether the participants are currently employed. CRDs are available in the NC 403(b) Program only to the extent that the school district or community college that sponsors the 403(b) plan has adopted the CARES Act provisions.  

CRDs are eligible for special tax treatment under the CARES Act. Additional information is available here. 
CRDs are available through December 31, 2020. To be eligible, you must meet one of the one of the following requirements in the CARES Act: 

  • You, your spouse or your dependent (as defined in section 152 of the Internal Revenue Code of 1986) is diagnosed with COVID-19 or with the virus SARS-CoV-2, by a test approved by the Centers for Disease Control and Prevention;

OR

  • Due to COVID-19 or the virus SARS-CoV-2, you have personally experienced adverse financial consequences as a result of being quarantined, furloughed, or laid off; a reduction in your work hours; or an inability to work due to lack of childcare; or the closure or reduction in hours of a business that you own or operate. This does not include financial distress suffered by a spouse or dependent.

Loans

Through September 23, 2020, the maximum loan amount for CRD-eligible participants in the NC 401(k) and NC 457 Plans is increased to the lesser of $100,000 or 100% of their account balance. 

In addition, if a CRD-eligible participant has an outstanding loan repayment due at some point through the December 31, 2020, the participant can defer repayments – and extend the term of the loan – for one year. However, interest continues to accrue during the one-year deferral period, and the loan is re-amortized following the deferral period. 

Other restrictions and requirements apply to loans. The loan policy for the NC Supplemental Retirement Plans is here

How are special distributions under the CARES Act taxed?

How are special distributions under the CARES Act taxed?

The specific tax consequences of a special distribution under the CARES Act varies with specific tax situations. We cannot provide tax or legal advice, and we encourage you to discuss your specific situation with a tax professional.  

Under the CARES Act, coronavirus-related distributions (“CRDs,” as defined in the CARES Act) are not subject to the 10% penalty in Section 72(t) of the Internal Revenue Code for withdrawals from a 401(k) or 403(b) plan prior to the age of 59½. Also, CRDs are not subject to withholdings, and the amount of a coronavirus-related distribution to be spread ratably over three tax years, to the extent provided under the CARES Act. 

If I take a special distribution under the CARES Act, can I repay the money to the NC Supplemental Plans?

If I take a special distribution under the CARES Act, can I repay the money to the NC Supplemental Plans?

If you take a coronavirus-related distribution (“CRD,” as defined in the CARES Act summarized in the FAQ above How are special distributions under the CARES Act taxed?) from one of the NC Supplemental Retirement Plans or from another 401(k), 457(b), or 403(b) plan, you can repay the amount of the CRD to the NC 401(k) or NC 457 Plan or if permitted by the 403(b) plan sponsor, the NC 403(b) Program. Repayments must be made within three years of the distribution. 

How long do I have to take a special distribution or loan from the NC Supplemental Retirement under the CARES Act?

How long do I have to take a special distribution or loan from the NC Supplemental Retirement under the CARES Act?

Coronavirus-related distributions (“CRDs,” as defined in the CARES Act and summarized in the FAQ above How are special distributions under the CARES Act taxed?) and one-year loan repayment deferrals for CRD-eligible participants are available through December 31, 2020. The increased maximum loan amount for CRD-eligible participants is available through September 23, 2020.

Can I take more than one special distribution from the NC Supplemental Retirement Plans?

Can I take more than one special distribution from the NC Supplemental Retirement Plans?

Yes, you may take more than one coronavirus-related distribution (“CRD,” as defined in the CARES Act and summarized in the FAQ above How are special distributions under the CARES Act taxed?) through December 31, 2020; however, the total dollar amount of CRDs cannot exceed $100,000. 

Which NC Supplemental Plans provide special distributions and loans under the CARES Act?

Which NC Supplemental Plans provide special distributions and loans under the CARES Act?

The Department of State Treasurer and the Supplemental Retirement Board of Trustees have adopted the special distribution and loan provisions in the CARES Act for the NC 401(k) and NC 457 Plans, which are sponsored by the State of North Carolina. The special distribution and loan provisions apply to the NC 403(b) Program only to the extent that the school district or community college that sponsors your 403(b) plan has adopted the provisions. 

ORBIT Frequently Asked Questions

What email address should I use for my ORBIT account?

What email address should I use for my ORBIT account?

If   your email address in ORBIT is your work email (ex: John.Snow@nctreasurer.com), spam filters set up by your employer may be blocking emails from being received. We strongly suggest logging into ORBIT and changing your email to your personal email address.

How do I change my email address in ORBIT?

How do I change my email address in ORBIT?

To change your email address in ORBIT, login and click on the Maintain Personal Information tab.  Here, you will be able to review and update your email address.

Why am I not receiving ORBIT Security emails?

Why am I not receiving ORBIT Security emails?

Work Email Address
If your email address in ORBIT is your work email (ex: John.Snow@nctreasurer.com), spam filters set up by your employer may be blocking emails from being received. We strongly suggest logging into ORBIT and changing your email to your personal email address. If you cannot log into ORBIT, please contact us to update your email to a personal email address. Due to security measures and verifications required, there may be some delays in making changes. Using your personal email will not only help your ORBIT experience, but will also allow you to change employers without having to change your ORBIT contact information each time. 

Outdated Personal Email Address
To find out if ORBIT lists your most current email, log into ORBIT and click on Maintain Personal Information. The email address is listed in the Personal Email Address section. If you cannot log into ORBIT, please contact us to update your email to a personal email address. Due to security measures and verifications required, there may be some delays in making changes.

Personal Email Spam Blockers 
If your personal email address in ORBIT is current, but you still do not receive our emails, please check your spam folder. To avoid our emails being labeled as spam, add Webmail@nctreasurer.com as a contact to your address book or “safe senders” list. Your email provider should have instructions about how to add emails to your address book or your safe senders list.

I forgot my ORBIT username

I forgot my ORBIT username

If you have forgotten your username, you will need to go through the steps for recovery listed on the ORBIT login page, as we are unable to provide that information.

I do not remember the answer to my security questions

I do not remember the answer to my security questions

If you cannot log into ORBIT and you cannot answer the security questions associated with your account, please contact us. Due to security measures and verifications required, there may be some delays in making changes.

Why am I receiving an error message stating that the answer(s) I entered for my security question(s) do not match the ORBIT records, when I know the answer is correct?

Why am I receiving an error message stating that the answer(s) I entered for my security question(s) do not match the ORBIT records, when I know the answer is correct?

To confirm that your answers match our records, please request that a Member Services Counselor email you your security questions and answers. If you discover that our records and your answers match, please contact us at nc.retirement@nctreasurer.com,  using “ORBIT HELP – Security Answer” as the email subject. We will need to further research the problem. Though not required, providing screenshots of the security question email and of your ORBIT screen will help Member Services’ staff pinpoint the problem, allowing us to assist you more quickly.