ORBIT

COVID-19

Graphic with people on the right wearing masks on the left the words "Retirement Systems Division COVID-19 Response Updates"

The North Carolina Retirement Systems Division (RSD) continues to implement measures to protect our members, RSD staff, stakeholders and the public.

  • The Department of State Treasurer (DST) building is currently closed to visitors.
  • We continue to process retirements, documents and payments and are here to serve members through enhanced email support and by phone.
  • While our office is not accepting visitors or drop-off paperwork, members can still submit forms and documents by:
    • email - NC.Retirement@nctreasurer.com
    • fax - 919-855-5800
    • mail - Department of State Treasurer, Retirement Systems Division, 3200 Atlantic Avenue, Raleigh NC 27604

We are still working to support you during this time and available to address questions.

  • Our Retirement Benefit Counselors are available for virtual one-on-ones for those members nearing retirement and enhanced support is available through email and phone for all members and benefit recipients.
    Tools and resources are available in ORBIT for active members, former employees (non-retirees) and retirees.  Here you can view:
    • Service credit;
    • Update and maintain beneficiaries (active members);
    • Perform calculations on future benefits and create a custom benefit estimate;
    • Start the online retirement application;
    • View transactions;
    • Update withholding and tax information; and
    • Contact a benefit counselor and make a virtual appointment (for those nearing retirement).

Updates

  • The Call Center is available from 8:30 am to 4:30 pm Monday - Friday, closed for a one-hour lunch 11:30 am-to 12:30 pm. 
    During high call volume periods with wait times over 3 minutes, some members will be given the option to use our Call Back Assist feature. Please be aware that if you are using a landline, the caller ID will be NCSTATTREASURER, 919-814-4590.
  • The Retirement Systems Division is not currently seeing walk-in visitors. However, we continue to schedule retirement virtual and phone counselling sessions for members within 18 months of retirement.
  • If you are an active employee or retiree, we recommend you contact us through your secure ORBIT account Login to ORBIT (ORBIT.myNCRetirement.com) and click on the Reach a Counselor Tab. From here you will be able to select your topic and send your message. By contacting us through ORBIT, you are already verified, and we will be able to respond to your request sooner.

We are continuing business-as-usual and processing applications, documents and payments. Retiree payments will continue to be made on time.  Click here for a current 2021 Pay Days calendar.

Consult these additional resources for current developments:

ORBIT Frequently Asked Questions

What email address should I use for my ORBIT account?

What email address should I use for my ORBIT account?

A personal email address is required to access ORBIT. If you are using a work email, action is needed on your part to ensure that you receive important notifications, including security/password verifications. If you are having issues with your username or password, please find detailed instructions on the ORBIT recovery pages.

 NOTE:  If you do not remember your password or security information, an affidavit of identity must be completed and sent to the Retirement Systems Division (NC.Retirement@nctreasurer.com) to make any changes.

How do I change my email address in ORBIT?

How do I change my email address in ORBIT?

To change your email address in ORBIT, login and click on the Maintain Personal Information tab. Here, you will be able to review and update your email address.

Why am I not receiving ORBIT Security emails?

Why am I not receiving ORBIT Security emails?

Work Email Address
If your email address in ORBIT is your work email (ex: John.Snow@nctreasurer.com), spam filters set up by your employer may be blocking emails from being received. We strongly suggest logging into ORBIT and changing your email to your personal email address. If you cannot log into ORBIT, please contact us to update your email to a personal email address. Due to security measures and verifications required, there may be some delays in making changes. Using your personal email will not only help your ORBIT experience, but will also allow you to change employers without having to change your ORBIT contact information each time. 

Outdated Personal Email Address
To find out if ORBIT lists your most current email, log into ORBIT and click on Maintain Personal Information. The email address is listed in the Personal Email Address section. If you cannot log into ORBIT, please contact us to update your email to a personal email address. Due to security measures and verifications required, there may be some delays in making changes.

Personal Email Spam Blockers 
If your personal email address in ORBIT is current, but you still do not receive our emails, please check your spam folder. To avoid our emails being labeled as spam, add Webmail@nctreasurer.com as a contact to your address book or “safe senders” list. Your email provider should have instructions about how to add emails to your address book or your safe senders list.

I forgot my ORBIT username

I forgot my ORBIT username

If you have forgotten your username, you will need to go through the steps for recovery listed on the ORBIT login page, as we are unable to provide that information.

I do not remember the answer to my security questions

I do not remember the answer to my security questions

If you cannot log into ORBIT and you cannot answer the security questions associated with your account, please contact us. Due to security measures and verifications required, there may be some delays in making changes.

Why am I receiving an error message stating that the answer(s) I entered for my security question(s) do not match the ORBIT records, when I know the answer is correct?

Why am I receiving an error message stating that the answer(s) I entered for my security question(s) do not match the ORBIT records, when I know the answer is correct?

To confirm that your answers match our records, please request that a Member Services Counselor email you your security questions and answers. If you discover that our records and your answers match, please contact us at NC.Retirement@nctreasurer.com,  using “ORBIT HELP – Security Answer” as the email subject. We will need to further research the problem. Though not required, providing screenshots of the security question email and of your ORBIT screen will help Member Services’ staff pinpoint the problem, allowing us to assist you more quickly.