ORBIT

Retiree Payments

Direct Deposit Frequently Asked Questions

When will my monthly retirement payment be deposited in my account?

When will my monthly retirement payment be deposited in my account?

Benefits are deposited on the 25th of each month unless the 25th is on the weekend or a holiday. In that case, your benefit will be deposited on the last business day before the weekend or holiday. In December, however, your benefit will be deposited on the 20th or before if the 20th is on a weekend.

Do I receive a “Notification of Direct Deposit” of my retirement benefit payment every month?

Do I receive a “Notification of Direct Deposit” of my retirement benefit payment every month?

No. “Deposit notification” statements for benefit recipients – retirees, beneficiaries and disability recipients – are available only through the ORBIT system. Statements are not mailed. 

Accessing statements through ORBIT is a cost saving measure that reduces paper, and also enhances members’ personal security by eliminating mailings with social security or member identification numbers. ORBIT is a secure website that provides you with access to your personal retirement account 24 hours a day. 

If this process presents a hardship for you as a benefit recipient because you do not have access to a computer or the Internet, you should contact Member Services at 1-877-627-3287(877-NCSECURE) (toll-free) to opt-out of electronic statements. 

How do I notify the Retirement System of a change in the account to which my monthly payment is being deposited?

How do I notify the Retirement System of a change in the account to which my monthly payment is being deposited?

Fill out Form 170, "Authorizing Direct Deposit," located in ORBIT.

What if I notice an error or have a question about deductions coming out of my check?

What if I notice an error or have a question about deductions coming out of my check?

If you feel there is an error in the deductions coming out of your benefit payments, or if you have a question, please contact Member Services at 1-877-627-3287(877-NCSECURE) (toll-free).