Contact Us

Live phone assistance is available from 8:30 am to 4:30 pm M-F, lunch break from 11:30 am to 12:30 pm. The Retirement Systems Division is not currently seeing walk-in visitors. We continue to schedule retirement virtual and phone counselling sessions for members within 18 months of retirement. Response to all emails and correspondence is ongoing, with incoming and outgoing mail running on a limited schedule. For up-to-date information and FAQs, please click here.
Helpful Videos

Helpful Videos

Helpful Videos on our Site Help Videos on ORBIT Help

Click here for videos

  • TSERS Webinar - How to make the Most Out of Your Benefits
  • Understanding Your Retirement Benefit Payment Options
  • LGERS Webinar - How to Make the Most Out of Your Benefits
  • How to calculate a retirement benefit estimate
  • How to update your beneficiaries
  • Accessing your 1099-R through ORBIT
  • Statement of Income -What NOT to report


Click here for videos

  • How to reset your password
  • If you forget your user name
  • First time login
  • New user registration
  • Logging into ORBIT - one account
  • Loggin into ORBIT - more than one account
  • How to register a device



Contact Us

Contact Us

Limited phone support is available 8:30am - 4:30pm Monday through Friday, lunch break from 11:30am to 12:30pm.

Don't want to wait on hold? See the Phone/Web Options tab for the automated phone menu and other ways to quickly find the information you need!

1-877-NCSECURE (1-877-627-3287)

Fax: 919-855-5800
Employer Fax: 919-855-5801

NC 401(k), NC 457 and NC 403(b) - Prudential
1-866-NCPlans (1-866-627-5267)


NC Retirement Systems: NC.Retirement@nctreasurer.com 
North Carolina Total Retirement Plans: NCPlans@prudential.com 
Employer Reporting: OER@nctreasurer.com​
Firefighters' and Rescue Squad Workers' Pension Fund: Specialty.Plans@nctreasurer.com

Phone/Web Options

Phone/Web Options

Don’t want to wait on hold for to get a form mailed to you, or hear your account balance? Did you know the Retirement System’s automated phone system gives members the opportunity to access ORBIT information 7 days a week, 24 hours a day? 

You can find helpful menu maps (how to navigate the automated phone system) for the automated phone system by clicking below:

​​After choosing whether you are an active or retired member and verifying some personal information, members can:​

  • Hear account balance and years of accrued service
  • Confirm receipt of documentation sent to the Retirement System
  • Find out monthly pay/mail date
  • Request one of the following forms be mailed to you:
    • Form 5, Withdrawing Your Retirement Service Credit and Contributions
    • Form 6, Claiming Your Retirement Benefit
    • Form 170, Authorizing Direct Deposit
    • Form 290, Choosing Income Tax Withholding Preferences
    • Form 333BEN, Designating Beneficiary(ies) for the Contributory Death Benefit for Retired Members
  • Request duplicate 1099R forms

And in ORBIT​, you can do all this, and more! 

In ORBIT, Active Employees can:

  • View creditable service history and contributions
  • Download personalized forms
  • View Annual Benefits Statements
  • View and update beneficiary designations
  • Add or update phone numbers and email address
  • Access estimate calculators for personalized estimates for service purchase, retirement benefit, or the NC 401(k)/NC 457 Plan Transfer Benefit

In ORBIT, Retirees can:

  • Review benefit payment history
  • Download personalized forms
  • Update tax deductions
  • Add or update contact information, including your mailing address, phone numbers, and email address
  • Create a Transfer Benefit estimate​

We have developed How To videos​ and Frequently Asked Questions​ to help members navigate the ORBIT environment.​ We also developed How To videos for our Spanish-speaking members which can be accessed here: Guía Práctica en Español.

In Person Visits

In Person Visits

Appointment-only Policy and Visitor Directions

If you have questions about your retirement benefits, make an appointment with one of our benefits counselors Mon-Fri, 8 am - 5 pm. It is helpful if you are within a year of your retirement, as that will allow us to give you the most accurate assessment of your retirement benefits. We also ask that you generate a Custom Benefit Estimate in ORBIT​ to bring with you. Review the Retirement Readiness Checklist to prepare for your appointment.

To make an appointment, please email NC.Retirement@nctreasurer.com. Our office is located at 3200 Atlantic Avenue, Raleigh, NC, 27604. If you are coming from outside the Raleigh area, here is a map to our office

If you are unable to travel to Raleigh for an appointment, but would like more information about the retirement benefits provided to you, we also offer Retirement Planning Conferences in various locations across the state throughout the year. Check the current schedule to find a conference near you.

Fraud, Waste & Abuse Report

Fraud, Waste & Abuse Report

The North Carolina Retirement Systems has created a Fraud and Abuse Hotline that allows citizens to report potentially fraudulent behavior by members, benefit recipients and employers in the Retirement Systems. 

You may contact the Retirement Systems’ Fraud and Abuse Office anonymously by phone, email or mail, or you can leave a contact name and phone number in case we need to gather more data.

Fraud, Waste & Abuse Hotline
1-855-90FRAUD (1-855-903-7283)

While the report of fraud and abuse is anonymous, Retirement Systems staff needs as much information as possible to begin an investigation, such as:

  • Name, address and any phone number(s) of the alleged violater
  • Name of agency or entity for which the violator works (if applicable)
  • Detailed explanation of the alleged violation and relevant dates of observation

Report Retirement Systems fraud now using the number or email above, or write us at:

N.C. Retirement Systems Division 
Fraud and Abuse Office
3200 Atlantic Avenue
Raleigh, NC 27604

North Carolina law grants employee protection and remedies for state and local governmental employees against unlawful retaliation for furnishing information about possible violations of retirement law to the Retirement Systems Division.​

Felony Forfeiture Report

Felony Forfeiture Report


Or Write to:
NC Department of State Treasurer Retirement Systems Division
Attn: Compliance Section
3200 Atlantic Avenue
Raleigh, NC 27604

Purpose of Felony Forfeiture Reporting: To report an employee who has been criminally charged with an offense directly related to their employment as a State or Local Government employee or holding office.

What information to report: Please provide as much detail as possible concerning who, what, when, where, how, and financial value, if applicable.
Privacy: Individuals who provide information concerning Felony Forfeiture may provide information anonymously or provide their name and contact information. However, the Compliance Section would prefer that you provide a way for our staff to contact you in case more information is needed.