North Carolina Retirement Systems Division
Request a callback or submit an email inquiry at ORBIT.myNCRetirement.com.
Login to your ORBIT account and select the Reach A Counselor tab on the left navigation. Submitting your inquiry this way automatically confirms your identity and allows a quicker response.
Email: NC.Retirement@nctreasurer.com
Call Center Phone Menu for Automated Phone Service: Click here for PDF Document
Websites:
Call Center: 919.814.4590
Available 8:30am – 4:30pm, closed for lunch 11:30am – 12:30pm
| State Holidays – NC Retirement Systems Office Closed 2025: January 1, January 20, April 18, May 26, July 4, September 1, November 11, November 27 & 28, December 24, 25, 26 |
State Health Plan
Retiree health questions should be directed to the State Health Plan, including eligibility and coverage questions.
Eligibility and Enrollment Support Center: 855.859.0966
Email: ppo.inquiries@nctreasurer.com
Websites:
NC Supplemental Retirement Plans
NC 401(k) Plan and NC 457 Plan
Call Center: 866.627.5267
Websites:
Find Your Retiree Advocate / Counselor
Pierce Supplemental Insurance
(Optional Vision, Dental & Identify Theft Protection)
Call Center: 855.627.3847
Email: info@pierceins.com
Websites: