Important Contacts for Retirees


North Carolina Retirement Systems Division

Request a callback or submit an email inquiry at

Login to your ORBIT account and select the Reach A Counselor tab on the left navigation. Submitting your inquiry this way automatically confirms your identity and allows a quicker response.


Call Center Phone Menu for Automated Phone Service:  Click here for PDF Document


Call Center: 919.814.4590

Available 8:30am – 4:30pm, closed for lunch 11:30am – 12:30pm

State Holidays – NC Retirement Systems Office Closed

2022:  January 17, April 15, May 30, July 4, September 5, November 11, November 24 & 25, December 23, 26 & 27



State Health Plan

Retiree health questions should be directed to the State Health Plan, including eligibility and coverage questions.

Eligibility and Enrollment Support Center: 855.859.0966



SHPNC Retiree Benefits



NC Supplemental Retirement Plans

NC 401(k) Plan and NC 457 Plan

Call Center: 866.627.5267


Find Your Retiree Advocate / Counselor



Pierce Supplemental Insurance

(Optional Vision, Dental & Identify Theft Protection)

Call Center: 855.627.3847



NC Supplemental Insurance – Phone, Email, Chat