Important Contacts for Retirees North Carolina Retirement Systems Division Request a callback or submit an email inquiry at ORBIT.myNCRetirement.com. Login to your ORBIT account and select the Reach A Counselor tab on the left navigation. Submitting your inquiry this way automatically confirms your identity and allows a quicker response. Email: NC.Retirement@nctreasurer.com Call Center Phone Menu for Automated Phone Service (Retirees): Click here for PDF Document Websites: myNCRetirement.com ORBIT.myNCRetirement.com Call Center: 919.814.4590 Available 8:30am – 4:30pm, closed for lunch 11:30am – 12:30pm State Holidays – NC Retirement Systems Office Closed 2022: January 17, April 15, May 30, July 4, September 5, November 11, November 24 & 25, December 23, 26 & 27 State Health Plan Retiree health questions should be directed to the State Health Plan, including eligibility and coverage questions. Eligibility and Enrollment Support Center: 855.859.0966 Email: ppo.inquiries@nctreasurer.com Websites: SHPNC.org SHPNC Retiree Benefits NC Supplemental Retirement Plans (NC 401(k) Plan, NC 457 Plan, NC 403(b) Program) - Prudential Call Center: 866.627.5267 Websites: NCPlans.retirepru.com Find Your Retiree Advocate / Counselor Pierce Supplemental Insurance (Optional Vision, Dental & Identify Theft Protection) Call Center: 855.627.3847 Email: info@pierceins.com Websites: NCRetiree.com NC Supplemental Insurance – Phone, Email, Chat
Important Contacts for Retirees North Carolina Retirement Systems Division Request a callback or submit an email inquiry at ORBIT.myNCRetirement.com. Login to your ORBIT account and select the Reach A Counselor tab on the left navigation. Submitting your inquiry this way automatically confirms your identity and allows a quicker response. Email: NC.Retirement@nctreasurer.com Call Center Phone Menu for Automated Phone Service (Retirees): Click here for PDF Document Websites: myNCRetirement.com ORBIT.myNCRetirement.com Call Center: 919.814.4590 Available 8:30am – 4:30pm, closed for lunch 11:30am – 12:30pm State Holidays – NC Retirement Systems Office Closed 2022: January 17, April 15, May 30, July 4, September 5, November 11, November 24 & 25, December 23, 26 & 27 State Health Plan Retiree health questions should be directed to the State Health Plan, including eligibility and coverage questions. Eligibility and Enrollment Support Center: 855.859.0966 Email: ppo.inquiries@nctreasurer.com Websites: SHPNC.org SHPNC Retiree Benefits NC Supplemental Retirement Plans (NC 401(k) Plan, NC 457 Plan, NC 403(b) Program) - Prudential Call Center: 866.627.5267 Websites: NCPlans.retirepru.com Find Your Retiree Advocate / Counselor Pierce Supplemental Insurance (Optional Vision, Dental & Identify Theft Protection) Call Center: 855.627.3847 Email: info@pierceins.com Websites: NCRetiree.com NC Supplemental Insurance – Phone, Email, Chat
