Following are current Retirement Systems turnaround times to complete a process or fulfill a request. Days shown below are business days. In most cases, the turnaround time is dependent on:
- receipt of a properly completed form,
- receipt of all required or requested information, and
- our internal process has attached the information, form or document to your account.
If you are mailing information, forms or documents, we ask that you allow 7-10 days for USPS delivery. We appreciate your patience as we work and ask that you do not send duplicate requests.
| Process | Standard Turnaround | Current Turnaround |
|---|---|---|
| Affidavit of Identity | 5-7 days | 5-7 days |
| Beneficiary Forms | 30 days | 30 days |
| Correspondence | 5-7 days | 5-7 days |
| Death Benefits | 60-90 days | 60-90 days |
| Disability | 30-45 days | 60-90 days |
| Email Response | 2-3 days | 2-3 days |
| Incoming Fax and Document Processing | 3 days | 3 days from receipt |
| Purchases | 3-5 days | 3-5 days |
| Refunds | 60-75 days | 45 days |
| Retirement Processing | 45-60 days | 70-80 days |
| Verification of Income | 5-7 days | 5-7 days |
Turnaround time begins after required waiting period(s), if applicable.
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This page was last modified on 06/18/2025