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Contacting the Retirement Systems Division

The best way to be verified and contact us is to Reach A Counselor through your online ORBIT account.

If you send an email, please include:

🔹 Member ID Number or Last 4 Digits of SSN

🔹 Full Member Name

🔹 Date of Birth

🔹 Address, Phone & Email

⏰ We are experiencing extended hold and email response times. We appreciate your patience!

Retirees and beneficiaries receiving a monthly benefit from the Local Governmental Employees' Retirement System

Information about Empower (Plan Administrator for the NC Plans)

Effective April 1, 2022, Empower officially acquired the full-service retirement business of Prudential.

Review the important information associated with the acquisition

FAQ Document

July 21 Prudential Retirement Press Release



Trending Topics: Retirement and Legislation Affecting the Retirement Systems

In 2021, the General Assembly made several changes that affect the Retirement Systems. Click here for a  brief explanation of some of the changes.