Responsible for written, electronic and telephone communications with members and employers participating in TSERS and other benefit programs, this section also responds to all questions regarding retirement and related benefits. In addition, this section prepares and conducts pre-retirement virtual webinars across the state and conducts conferences at the request of employer and employee associations. All members requiring counseling about their benefits are referred to this section.

This section is responsible for the calculation of retirement estimates, calculating the payment of monthly retirement allowances to members and also handles the calculation of cost statements for members who wish to purchase additional eligible retirement service credits. This section also conducts audit of member service prior to retirement.

This section is responsible for the calculation and payment of refunds of accumulated contributions to former employees who are no longer members of TSERS. This section also handles the payment of all death benefits. In addition, this section administers the Disability Income Plan, and determines eligibility for disability retirement benefits alongside the Medical Review Board.

This section is responsible for receiving and processing monthly ORBIT payroll reports from employers, and for working with them to ensure that accurate and timely records and contributions are received and posted. This section is also responsible for paying retirees their monthly benefits. Death and refund payrolls are also processed by this section. Other duties include the preparation and transmittal of data for the State Health Plan for covered retirees. Employers may contact this section if they have questions about a retirement report or ORBIT payroll reporting.

The Specialty Plans Section is responsible for written, electronic and telephone communications with members and employers, retirement calculations and payments, purchases, audits, disability claims, payment of refunds, death claims and lump sum death benefits and applicable line-of-duty death benefits for the following plans: 

• Register of Deeds’ Supplemental Pension Fund 
• National Guard Pensions 
• Firefighters’ and Rescue Squad Workers’ Pension Fund 
• Legislative Retirement System 
• Consolidated Judicial Retirement System 

The Records Retention Section is responsible for imaging every document submitted to the Retirement Systems in whatever form (email, mail, fax, hand-delivered, etc.) submitted. A record of submitted documents is electronically scanned/uploaded into each individual or employer’s file where it will be kept for historical purposes

The Executive Director and his immediate staff are responsible for the overall general operation of the Retirement Systems Division and carry out the policies and directives of the State Treasurer and various governing boards.