Steps to Enroll

Ready, Set, Enroll!

If you have an existing Empower workplace retirement account (including the NC 401(k)/NC 457 Plans) through a former employer  

  • Complete an NC 401(k)/NC 457 Plans’ enrollment form. Forms can be requested by calling 1-866-627-5267(1-866-NC-PLANS) or contacting your NC 401(k)/NC 457 Plans’ Retirement Counselor. Find your dedicated counselor here.
  • Be sure to answer all questions on the form, including questions about your former employer.
  • Mail your form to the address shown on the end of the form OR you can log into your account and use the ‘Upload a document’ function on the right-hand side of the page.

If you are enrolling in an Empower workplace retirement account (including the NC 401(k)/NC 457 Plans) for the first time  

If you are using a mobile device (including a tablet)...

  • Download the Empower Retirement app (look for it on the App Store for Apple devices and on Google Play for Android devices).
  • Next, click “First time user? Register now.”
  • Click “I DO NOT HAVE A PIN.”
  • Enter your personal information:
    • Social security number
    • Zip/Postal code
    • Last name
    • Date of birth
  • Then hit Continue.
  • To confirm your identify, you will be sent verification code by either text, email, or a phone call (based on the information you just provided Empower and the preference you selected).
  • Enter the verification code.
  • Create a username and password.
  • Select your contribution amount and investments.
  • Click “I agree enroll now.”

If you are using a computer…

  • Reach out to your Employer or NC 401(k)/NC 457 Plans’ Retirement Counselor (find your dedicated counselor here) to obtain a Group ID/Plan Number and Plan Enrollment Code.  
  • Once you receive this information, visit myNCPlans.com and click on “Enroll Today!”
  • Then, click on the tab, “I have a plan enrollment code.”
  • Next, enter the Group ID/ Plan Number: [XXXXXX-XX] and Plan Enrollment Code: [XXXXXXXX].
  • Then hit Continue.
  • Enter your personal information:
    • Social security number
    • Zip/Postal code
    • Last name
    • Date of birth
  • Then hit Continue.
  • To confirm your identify, you will be sent verification code by either text, email, or a phone call (based on the information you just provided Empower and the preference you selected).
  • Enter the verification code.
  • Create a username and password.
  • There are two enrollment paths to choose from:  
    • Quick enrollment: This defaults to a pre-tax contribution of 6% and a moderate GoalMaker based on retiring at age 65.
    • Customize enrollment: This allows you to choose your contribution rate, your contribution type (pre-tax, Roth after-tax or a combination of both), or investment.